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A Process For Success
Establishing a process can, in some cases, be an easy thing to do. However, establishing a process that works in every situation is not. When working with homeowners, interior designers, architects and builders we follow a basic process that has been proven to be successful over and over again. Putting a process to work ensures that no page is left unturned; it avoids delays, and keeps things organized.
In almost every project however, there are challenges that require a deviation from the process. It’s these challenges that make what we do more exciting and rewarding. Fully utilizing our project management skills, we are confident that we will keep projects on track without affecting critical timelines and schedules. The process that TechLife is successful with includes these five primary steps:
The key to a successful project is to start the process early. Bringing TechLife in with the other building professionals in the early discovery stages of a project focuses the visions of each participant and turns concept into reality. It helps to understand the expectations of not only the homeowner, but all of the building professionals in attendance. Additionally, getting us involved from the beginning benefits all of us. It helps to provide the infrastructure necessary for any level of home technology. As a result, the builder, architect or interior designer will be in better position to recommend and profit from providing integrated home technologies. The homeowner benefits by having the flexibility to choose what level of integration would meet their needs with also having everything in place for future technologies or upgrades.
Following discovery, the design phase begins. TechLife engineers working in conjunction with the interior designer, builder, and architect begin to put all the information we’ve gathered and apply that to the right products and technologies that satisfy the needs. The result is a clear, concise documented plan or scope of work for the project. It is at this step that the milestones for the duration of the project are established, realistic time frames for success are developed. The plan includes the assignment of roles and responsibilities and the creation of procurement plans. The home electronics systems project plan is developed and seamlessly merged with the overall plan for the project.
This step of the process is when the project installation team learns of their assignments and with a coordination of efforts with the other trades begins to execute the plan. Constant communication amongst the trades is important to the success of this step as changes in scope and other challenges need to be known.
The control step usually works in conjunction with the execution step as it monitors and measures the progress of the project. It will include documenting changes, reports on progress, keeping track of costs and monitors the quality of the work.
This last step will include the finishing touches of the project, completing tasks on punch-lists and final system configuration, programming and user training. It is in this phase that the system documentation is put together and turned over to the homeowner. The closing step will also involve the interior designer, builder, architect and homeowner to critique the project. All the project critiques, notes, documents, and project plans are archived for future reference.
While we’ll agree on paper this all sounds quite simple, but in reality the process is much more involved as not all projects are exactly the same. However, having and incorporating a process like this as a guide is a critical element to the success of a project. Most importantly it’s a means to guarantee customer satisfaction and obtain referrals.